What is your return and refund policy?Updated 14 hours ago

Return and Refund Policy

At Concepts 3D, customer satisfaction is a top priority. We are committed to providing quality products and exceptional service. Our return and refund policy is designed to ensure a fair and smooth process for all our customers.

Part 1: Return & Exchange Policy

This policy applies exclusively to products purchased directly from Concepts 3D Systems Inc. through our official website www.concepts3d.ca. For items purchased through other retailers or platforms, please refer to their respective policies.

Conditions for Returns and Exchanges:

1. 14-Day Satisfaction Guarantee
   Customers may return unopened and unused products within 14 days of receipt for a refund or exchange, provided the item is in its original condition and packaging. Return shipping costs will be the responsibility of the customer.

2. 30-Day Defect Return Policy
   If a product is defective or does not conform to its description due to manufacturing issues, customers can request a replacement or refund within 30 days of receipt.

3. Return Process

   • Customers must contact our Customer Service Team at [insert contact email/phone] with their order ID before returning any product. Unauthorized returns will not be accepted.

   • Items must be returned in their original packaging to prevent damage during transit.

   • Refunds or exchanges will be processed within 10 business days of receiving the returned product.

Non-Returnable Items:

Returns or exchanges will not be accepted in the following cases:

• Products not purchased directly from Concepts3D.ca 

• Items with signs of misuse, unauthorized modifications, or damage caused by improper handling.

• Items missing parts, accessories, or original packaging.

• Products not returned within the specified time frame.

Part 2: Warranty and Repairs

Concepts 3D Systems Inc. offers a one-year limited warranty on most products. The warranty covers manufacturing defects and does not include:

• Consumables such as resin, screen protectors or films.

• Damage caused by improper use, unauthorized modifications, or external factors like fire, flood, or natural disasters.

For repairs or warranty claims, please contact our Customer Service Team at [email protected] . Proof of purchase and a product serial number will be required.

Part 3: Refund Terms

• Refunds will be issued to the original payment method. Please note that currency exchange rate fluctuations may result in slight variations in the refund amount.

• Refunds do not cover original shipping costs or any customs fees incurred during the return process.

Shipping Costs

Customers are responsible for return shipping costs in the following scenarios:

• Returning a product due to personal preference or incorrect purchase.

• Items returned outside of warranty terms or found to be functional after inspection.

Contact Information

For all return, exchange, or warranty inquiries, please reach out to our Customer Service Team:
Email: [email protected]